FAQs

 

MOST POPULAR QUESTIONS

I can’t see your prices?

Please email or call us if you would like to know any prices before receiving your samples. (01604) 874422 / info@aacrack.com

What is the minimum order?

Generally, our minimum order is one skin! However, on some smaller animals we require a little more. Each individual product will display the minimum order quantity.

Can I buy smaller piece/panel of leather rather than a full skin/hide?

We buy our leather in individual hides/skins and therefore sell in the same way. If we were to cut away smaller segments from the hides/skins, we would be left with smaller cut misshaped hides/skins that are only suitable for smaller panel work, deeming them unusable for larger panel work. We do have a dedicated ‘Sample Room’ which has lots of off-cuts, panels and discontinued skins. Do make an appointment to visit and see the huge variety available in the Sample Room as these are replenished constantly and not available to buy online.

What are the shipping costs?

For UK destinations please see the pricing table below. Generally, our parcels are delivered the next working day, but please bear with us during these difficult times.

PARCEL SIZE: SMALL MEDIUM LARGE
LENGTH: Up to 110cm 110cm - 150cm 150cm - 250cm
WIDTH/DEPTH: 50cm 50cm 50cm
MAX WEIGHT: 30Kg 30Kg 30Kg
COST: £11 + VAT £15 + VAT £18 + VAT

EXPRESS NEXT DAY

PRE 10:00am:

£25 + VAT £29 + VAT N/A

Do you ship internationally?

Yes, we can ship anywhere in the world. Please email us with your full order and shipping address so we can quote you accurately.

Can you recommend a manufacturer?

Yes, we have good relationships with a number of respectable manufacturers to which we can arrange a consultation for you depending on your product manufacturing needs. Once established, we can ship your orders directly to these manufacturers on your behalf.

Can I visit you?

Yes!  We carry a huge range of leather articles in our warehouse. By visiting us you can get a real feel of what leather is available. Please contact us to book a consultation with one of experts. Please note the visiting hours below. info@aacrack.com

MONDAY to THURSDAY:  09.00 – 11:30 /  13:30 – 15:30

FRIDAY 09.00 – 11:30

ORDERING

I can’t see your prices?

Please email or call us if you would like to know any prices before receiving your samples. (01604) 874422 / info@aacrack.com

I’ve received my samples - How do I order?

Once you have chosen your selected skin(s), please email us with you order: info@aacrack.com

Please state the article description fully and how many skin(s) you would like and include any special requirements.

For new customers we will require a 50% pro-forma deposit to begin preparing your order. The deposit is based only as an estimation of the average skin size.

The accurate skins size and Shipping charges will be added to the final invoice for payment. Once your order is ready and packed, we will email you a final invoice to pay so we can despatch the goods.

We will need the following information (where applicable) to set your account up in order to proceed with your order;

FULL NAME
COMPANY NAME
INDUSTRY SECTOR/USAGE
INVOICE ADDRESS
DELIVERY ADDRESS
VAT NUMBER
TELEPHONE NUMBER
EMAIL

What is the minimum order?

Generally, our minimum order is one skin! However, on some smaller animals we require a little more. Each individual product will display the minimum order quantity.

Can I buy smaller piece/panel of leather rather than a full skin/hide?

We buy our leather in individual hides/skins and therefore sell in the same way. If we were to cut away smaller segments from the hides/skins, we would be left with smaller cut misshaped hides/skins that are only suitable for smaller panel work deeming them unusable for larger panel work. We do have a dedicated ‘Sample Room’ which has lots of off-cuts, panels and discontinued skins. Do make an appointment to visit and see the huge variety available in the Sample Room as these are replenished constantly and not available to buy online.

Do you have a trade price list?

We do not offer a set trade price list. Discount levels vary depending on each individual article. A general rule for a discount to apply is quantities purchased of more than 500 Sq.Ft² per article, per colour. Discount levels are subject to the Directors discretion. Please contact us for more information.

How long will my order take?

After your deposit has been paid, please allow up to 3 working days to process and prepare your order. In extremely busy periods your order may take longer than 3 days. We will contact you when your order is ready to pay your final invoice.

 Why do I have to pay a deposit for my order?

We take a deposit to guarantee your order and ensure it cannot be sold to another customer. Once your order has been placed, it is sent to our warehouse where a trained member of our team chooses each item carefully. Your order is then packaged and parcelled up ready to ship. Cancellations after this lengthy process is costly. We believe our deposit scheme ensures efficiency for all of our customers.

When will my order be despatched once I’ve paid my final invoice?

Payments made before 14:30 on Monday - Thursday will be sent the same day. Payments made after 14:30 will be sent the next working day. Payments made before 12:00 on Friday will be sent the same day. Payments made after 12:00 will be sent the next working day.

Can I amend my order after I’ve placed it?

We will always make every effort to amend your order where possible, however we are subject to strict collection times from our couriers. Therefore, an amendment to your order may result in a delayed delivery date.

I’m missing something from my order?

We may have sent your items in separate parcels due to size/weight so please check your tracking number with the transport carrier to see if another parcel is to follow.

If an item is missing, please contact us with the order number and the missing item’s products description. We will resolve the issue for you as quickly as we can.

What is the lead time for ordering with a tannery?

Lead times will vary from each tannery. A general rule is 6 weeks plus shipping. For tanneries located in the ROTW, lead times may take up to 8 weeks from start of order to UK delivery.

Can I have my leather at one substance rather than the other?

Each leather article we sell is sold within a substance range. For example; 2.0/2.2mm. This means that the hides/skins should vary from 2.0mm up to 2.2mm. If you require more towards one of the substances than please add this to your order. We will always aim to fulfil you order by selecting the lighter/heavier skins. Please note this is not a guarantee.

What are the lead times on Horween Shell Cordovan®?

A delivery of each colour of Horween Genuine Shell Cordovan® takes around 6 months. This is due to the long tanning process and the limited availability of the shells. We always advise that you pre order to guarantee your allocation.

Can I pre order Horween Shell Cordovan®?

Yes, pre-ordering your shells guarantee your allocation when we receive our shipment. Please note, you might be asked for a deposit.

PAYMENTS, RETURNS & REFUNDS

What are your payment options?

We accept bank transfer and all major credit/debit cards.

What is your returns policy?

Any goods that are returned by agreement are subject to a 25% re stocking charge.

If returned WITHIN 30 days a refund will be issued. (less a 25% re stocking charge)

If returned AFTER 30 days a credit will be issued on your account (less a 25% re stocking charge)

Refunds and Credits will only be issued if the items are packaged and presented in the same condition that they were shipped and returned on a registered carrier.

I want to exchange all/part of my order

If you would like to exchange any items on your order then please contact us quoting your order number. Any items returned will be subject to arriving back in the original condition and packaging. They will need to be sent back to us on a registered carrier at your own cost

How long will my refund take?

Please allow up to 7 working days to process a full/part refund.

SAMPLES

How long will my samples take to arrive?

We aim to get your samples out within 2 days, however in busier periods it may take a little longer.

We use Royal Mail 2nd class to post free sample requests. Other faster services are available at additional cost during checkout if required.

We will send you an automated email on the day we post your samples.

Do you ship samples internationally?

Yes, we do! We will send your samples at our expense within the EU. For further afield or quicker services, please see the charges below. If you require any of the ‘charged for’ mail services offered above, please email ‘info@aacrack.com’ with your Sample Request Quotation Number and we will arrange to take payment before despatch.

Destination Cost Royal Mail Service Leading Time (working days)
       
EU FOC EU Economy 5 - 10
£6.50 International Standard 3 - 5
£12 International Tracked & Signed For 3 - 4
       
Rest of World £10 International Economy 5 - 10
£15 International Signed For 3 - 5


I’ve received an email, but my samples haven’t arrived?

If you are in the UK and have not received your samples within 3 days since our despatch email, then please contact us. 

If you are based outside of the UK, then please refer to the Royal Mail website for delivery times information.

Can I track my samples?

Our standard Royal Mail 2nd service does not come with tracking.

If you have a chosen an express shipping method with tracking, then we will send you a separate email with your tracking info and a link to track your samples.

How many samples can I have?

For new customers we offer 6 free samples.

Can I have more than 6 free samples?

If you would like more than the free 6 samples, then these are charged at 40p per sample. There is a cap of a maximum 20 samples in a 24 hour period.

SERVICES

Do you cut panels?

We do not offer a panel service. If you send your panel dimension sizes to us, we can calculate and suggest the amount of hides/skins required for you desired project.

Do you split skins/hides?

Yes, we do offer a splitting service. Please email info@aacrack.com for prices and information.

Do you emboss skins/hides?

Yes, we do offer an embossing service. Please email info@aacrack.com for prices and information.

Can you recommend a manufacturer?

Once you’ve chosen your final leathers from our range, we can recommend a manufacturer. We have good relationships with a number of respectable manufacturers to which we can arrange a consultation for you depending on your product manufacturing needs. We are in touch with various companies who are based all over the UK. .Once established, we can ship your orders directly to these manufacturers on your behalf.

Can I have custom colour matching? 

Yes, we can source and match your own specific colour in one of our leather. Minimums will apply and will vary from each range. Please contact us for more information

Can you add a colour to one of your ranges for me?

If we decide the chosen colour would be a good addition to the range in question then it is possible, we may add that colour to our stock. We would require a minimum order amount first prior to ordering. Please contact us for more information.

SHIPPING & DELIVERIES

What are the shipping costs?

For UK destinations please see pricing table below. Generally, our parcels are delivered the next working day, but please bear with us during these difficult times.

PARCEL SIZE: SMALL MEDIUM LARGE
LENGTH: Up to 110cm 110cm - 150cm 150cm - 250cm
WIDTH/DEPTH: 50cm 50cm 50cm
MAX WEIGHT: 30Kg 30Kg 30Kg
COST: £11 + VAT £15 + VAT £18 + VAT

EXPRESS NEXT DAY

PRE 10:00am:

£25 + VAT £29 + VAT N/A

How long will my parcel take to arrive?

Our standard parcel service generally delivers the next working day, however we do ask you please allow up to 2 days.

Can I have my parcel on a guaranteed timed delivery?

We offer a guaranteed pre 10:00 am next day delivery within the UK for additional cost of £25 per parcel.

How do I track my parcel(s)?

Once your parcel(s) is shipped from our warehouse, you will receive an automated email with your tracking number.

Should you not receive a tracking number for any reason, please contact us.

Do you ship internationally?

Yes, we can ship anywhere in the world. Please email us with your full order and shipping address so we can quote you accurately.

Can I arrange my own shipping?

If you wish to use your own carrier, we can only accept this under the following 2 conditions: 

1. All the arrangements must be made by you. We can supply you with the weight and dimensions of your parcel(s)

2. You provide us with the labels, including a bar code to attach to the parcel(s) to prevent us having to complete any paperwork for the carrier. A & A Crack & Sons Ltd are not responsible for damage/loss when using your own shipping methods.

Can I order from one country and deliver to another?

Yes, we can ship to any destination. We would need to check if there are any restrictions for some countries before quoting. For more information, please contact us.

VISITING US

Can I visit you?

Yes!  We carry a huge range of leather articles in our warehouse. By visiting us you can get a real feel of what leather is available. Please contact us to book a consultation with one of experts. Please note the visiting hours below. info@aacrack.com

MONDAY to THURSDAY  09.00 – 11:30 / 13:30 – 15:30

FRIDAY 09.00 – 11:30

How do I get to you?

Click here to see where we are located

BY CAR

From the M1 motorway leave at junction 15 and take the A45 exit signposted Northampton/Wellingborough. After 3 miles, take the exit slip road signposted Brackmills. Off the slip road, the take the 3rd exit onto Rhosili Rd entering the Brackmills Industrial Estate. At the roundabout, take the 3rd exit onto Rhosili Rd. Continue straight over the mini roundabout and follow the road around to the right on to Salthouse Rd. Take the next right on to Pennard Close. A & A Crack is located at the end of Pennard close on the right hand side.

BY TRAIN

Northampton train station is a 10-minute taxi journey to A & A Crack & Sons.

Trains from London Euston and Birmingham New Street take around 1 hour.

BY BUS

You can access the Brackmills Industrial Estate by using the 51 bus service from Northampton central Bus station.

COVID PRECAUTIONS AT A&A CRACK

What to expect when you visit:

We will ask you to wait inside the marked area by the Front Door entrance to announce your arrival.

All visitors to wear a face covering

Please use the hand sanitiser provided

Our staff will take your temperature

We will ensure we have your contact details for Track and Trace purposes

THANK YOU FOR YOUR UNDERSTANDING AND CO-OPERATION