Terms & Conditions

 

ORDERING

1: ORDER A QUOTATION AND SAMPLE

Browse our website using the ‘Search & Sort’ feature adding each sample to your basket before checking out. You can receive 1 lot of up to 6 samples Free of Charge including Postage. You will also receive a quotation with prices for your chosen samples.

 

2: REVIEW QUOTATION AND SAMPLE

Once you receive your samples and quotation please review them and confirm that you are satisfied with the colour, substance, finish, skin size and price. If you are using a third party to manufacture your product, we recommend you discuss the samples with them.

 

3: PLACE YOUR ORDER

Place your order by email: info@aacrack.com or by phone: (01604) 874422 stating your Quotation number. If you have any special requirements such as panel dimensions etc, then please add this to the bottom of your order. Please read all of our T's & C’s below before ordering.

 

CANCELLING YOUR ORDER  (After deposit paid)

If you want to cancel your order after having paid a deposit and your order is ready for dispatch, your deposit will be refunded less a £25 administration charge. This charge covers, time spent selecting and preparing your skin(s), packaging and the processing of paperwork, phone calls and emails.

 

 

PAYMENTS

UNITED KINGDOM

• First Payment: On your first order we require a payment by Bank Transfer or PayPal only. 

• Bank transfer: Goods to be shipped once confirmation of cleared funds.

PayPal: We accept paypal payments. Reference: info@aacrack.com. Please note that the PayPal account must be registered at the same address the goods are to be delivered.

Card Payments: We accept debit/credit card payments up to the limit of £1000. Please note that the card must be registered at the same address the goods are to be delivered. (We do not accept American Express)

 

REST OF THE WORLD

• We require a 50% Deposit before proceeding with orders. This is an estimation based on the average skin size. Shipping charges will be added to the final invoice for payment.

• Bank transfer: Goods to be shipped once confirmation of cleared funds.

PayPal: We accept paypal payments. Reference info@aacrack.com. Please note that the PayPal account must be registered at the same address the goods are to be delivered. Please note we do not accept PayPal for Asia and Russia. 

• All payments made must be paid in British Pounds,  No other currency will be accepted. 

 

SHIPPING

UNITED KINGDOM

• For UK destinations please see pricing table below. Generally our parcels are delivered the next working day, but please allow up to 1 business day.

PARCEL SIZE: SMALL MEDIUM LARGE
LENGTH: Up to 110cm 110cm - 150cm 150cm - 250cm
WIDTH/DEPTH: 50cm 50cm 50cm
MAX WEIGHT: 30Kg 30Kg 30Kg
COST: £11 + VAT £15 + VAT £18 + VAT

EXPRESS NEXT DAY

PRE 10:00am:

£25 + VAT £29 + VAT N/A

 

Payments made before 14:30 on Monday - Thursday will be sent the same day. Payments made after 14:30 will be sent the next working day.

• Payments made before 12:00 on Friday will be sent the same day. Payments made after 12:00 will be sent the next working day.

 

REST OF THE WORLD

•  For shipping costs to destinations outside of the UK we will need to quote depending on your location, dimensions, weight and total number of parcels. 

•  If you wish to use your own carrier, we can only accept this under the following conditions: 1: All the arrangements must be made by you. We can supply you with the weight and dimensions of your parcel(s) 2: You provide us with the labels, including a bar code to attach to the parcel(s) to prevent us having to complete any paperwork for the carrier. A & A Crack & Sons are not responsible for damage/loss when using your own shipping methods.

RETURNS

•  Any goods that are returned by agreement are subject to a 25% re stocking charge.

•  If returned WITHIN 30 days a refund will be issued. (less a 25% re stocking charge)

•  If returned AFTER 30 days a credit will be issued on your account (less a 25% re stocking charge)

• We require any returns to be packaged and presented in the same condition they are shipped and returned on a registered carrier.